We use the technology of secure connections (SSL), which guarantees the confidentiality of user-provided data. SSL-technology provides effective protection of information received from possible interception by third parties. Our Company constantly improves the security technologies used to prevent unauthorized entry into the system, as well as to prevent unauthorized access to data.

The verification process takes up to 24 hours. The actual time of consideration depends on the number of applications received.

We do our best to make this process as fast as possible.

No. In order to protect your data, all documents should be uploaded only to My Account.

Upload an image of the two sides of your credit card in the appropriate form in My Account.

Please note that you need to close or retouch using the graphical image editor all the numbers that are located between the 6 first and 4 last digits in the front image of a bank card. In turn, on the back image of a credit card, similarly close or retouch the CVV / CVC code. All other data on both sides of the card must be open.

Fill in the appropriate form in My Account and attach a scan of the document that certifies the address of your actual residence.

The list of documents and requirements for the passage of the address verification procedure is presented in My Account.

Fill in the appropriate form in My Account and attach a scan of a document that certifies your identity.

The list of documents and requirements for passing the identity verification procedure is presented in My Account.

Verification is a procedure that provides for documentary confirmation of the user's personal information and is aimed at increasing the degree of protection of the funds and personal account of the client.

To pass the verification, you must perform two mandatory steps: verification of the person (documentary proof of your identity) and verification of the address (documentary proof of the place of your actual residence).

You can open a trading account only after the user has studied and accepted a public offer when registering My Account. Acceptance of the Customer Agreement, as well as all annexes to it, means that the trader has a full understanding of all the conditions of these documents and the adoption of the full set of rights and obligations set forth in the Agreement. To sign a paper version of the Client Agreement is not required.

The company does not charge a fee for depositing and withdrawing funds. The commission can keep your bank or payment system through which the payment will be made.

Go to the "Withdrawal" section in My Account and make a corresponding application.

Detailed information about the methods of depositing a trading account is presented in the corresponding section of My Account.

Specific limits are set depending on the type of trading account, as well as the replenishment method used.

Yes. Trading advisers allowed.

On Forex an open position is transferred the next day with the accrual of rollovers (swaps). Their size is determined by the difference in the discount rates of the Central Banks issuing the main currency, as well as the currency of the quotation of the trading instrument.

It should be noted that the swap can be positive or negative. The Company sets swap rates in accordance with the rates of liquidity providers.

This is the ratio between the trader's own money and the borrowed funds that the trader takes from his broker. A leverage of 1: 100 means that to open a position, a trader needs to have in his account an amount that is 100 times less than the size of the opened transaction.

If the margin level on the client's trading account becomes equal to or lower than the "Stop Out" value, the Company has the right to forcibly close any open orders in the trading account at the current market prices without prior notice and consent of the client.

The cause of this problem most often are:

- The application of the investor password in the authorization process in Metatrader4, which is used only to monitor the trading. In this situation, in the "Journal" section there will be the status of [Investor mode], meaning "the inability to perform trading operations". To start trading, exit the terminal and run the program again, indicating the valid trading password when authorizing.

- No internet connection. Check the status of the Internet connection on the indicators located in the lower right corner of the terminal. If there is no connection, try entering the terminal again; the cause of the problem may be the choice of the wrong server or the indication of the wrong password.

Please note that the "Buy" and "Sell" keys are displayed in gray in the "New Order" menu and are inactive if you do not specify all of the order characteristics. Also, an order is not opened when the execution of an order of the corresponding volume is not possible for the type of trading account used.

In the program window, right-click on the selected trading instrument. After that, a menu will appear where you need to click on the "New Order" button. Then set the characteristics of the order and open the position by clicking on the "Buy" or "Sell" button.

OnFin Copy Trading is a service of automatic copying of trades of successful traders. The service allows you to subscribe to other traders' strategies, as well as create your own strategies and receive rewards from subscribers.

You need to have an open COPY account to subscribe to the strategy. You can open a COPY account in your personal account in the Copytrading section. The minimum balance for a subscription is $100. To subscribe to a strategy, go from your personal account to Copytrading, select the strategy in the strategy rating, click on the “Invest” button and select the account to copy. The next open trades in the strategy will be copied to your account.

The strategy rating is a list of all strategies available for copying, ranked by profitability. Besides profitability, other parameters are summarized on the strategy details page:

Strategy age in days - the number of days that have passed since the strategy was created.

Strategy profitability - the return calculated using the mutual fund model. A strategy's return reflects the actual return on the investor's account if the investor had connected to the strategy at the time of its creation, excluding the payment of fees.

Profitability chart - the change in the strategy's profitability over time.

Maximum drawdown - the maximum loss that an investor copying the strategy could have received if he or she had connected and disconnected at the most unfavorable moment ( excluding fee payments and other factors that distort profitability).

Maximum leverage – the maximum leverage used in the account. Example: having $10,000 in the account, a trader opened 1 lot of USDJPY. At the moment of opening the position, the maximum leverage of 10 will be registered (contract value $100,000 / available funds $10,000). At a loss of $1,000, the position closed at the stop loss. At the moment of closing the position, the maximum leverage of 11,11 will be registered (contract value $100,000 / available funds $9,000). If there were no other transactions on the account, you will see the maximum leverage of 11.11 in the statistics. These parameters can be used to evaluate the risk level of the strategy. Keep in mind that past results do not guarantee the same profit in the future.

To subscribe, you should have at least $100 in your account. There are also strategies where the recommended minimum amount in the account can be above $100. If you subscribe to a strategy with a fixed fee per period, you should additionally have the amount of the fee in your account at the beginning of each period.

You can top up your account at any time by any convenient method on the account replenishment page.

If the balance drops to $50, the service will continue to operate. If the balance drops below $50, then new positions will stop being copied. To continue copying, you need to top up your account.

In OnFin CopyTrading, the amount of copying will be selected automatically based on the ratio of funds in the investor's account to funds in the manager's account. For example, if you have $1,000 in your account and the trader has $5,000, and he has opened a trade with a volume of 2 lots, then a volume of 0.4 lots will be copied to your account. If, according to the specified settings, the margin of the next transaction turns out to be greater than what is available on the account, the trade will not be copied.

Yes, you can copy several strategies simultaneously on different accounts or on the same account.

The maximum number is 30 subscriptions per account. The total number of subscriptions is unlimited.

Subscriptions with commission from a profitable trade are paid automatically after receiving income. Subscription with a commission for a certain period is paid automatically immediately when you subscribe to the strategy, so you must have the required minimum amount in your account. The reward for the next period will be deducted automatically and the subscription will be renewed. Remuneration from profit is deducted every 24 hours taking into account all profitable and loss-making closed trades for the day, as well as taking into account the losses of previous days, if any.

Yes, you can suspend or close your subscription with a special button in the "My subscriptions" tab. At the same time, all active subscription transactions will be closed. If the markets were closed at the time of closing positions, the transactions may not close.

While you are subscribed to a strategy, you can trade on your own on the same account: open and close new trades, as well as close trades copied from the strategy. Please note that interference in trades copied by using the strategy may affect the profitability, and the result on your account will be different from the trader's result.

You can withdraw funds from your account at any time in a convenient way on the "Withdraw funds" page in your personal account.

The investor's profit depends on several things:

Trading volume close to the minimum. The most common reason is that if the investor and the strategy manager have a large difference in the volume of funds on the account, then opening trades close to the minimum volume may disrupt the proportion of trades copying volumes. For example, if the strategy manager's account has $1,000 and your account has $200, then the investor's lot size will be 5 times smaller, but not below the minimum value of 0.01. If the manager opens lots 0.01, 0.02, 0.04, you will open 0.01, 0.01, 0.01. The number of copied positions will be the same, but due to the difference in volumes, the result may be distorted (both upwards and downwards).

Slippage. The price of trades executed by the investor may differ from the price of trades executed by the trader. OnFin CopyTrading has a very fast execution of investors' trades. More than 95% of investors' trades are executed at trader's prices. However, in some cases the execution price may differ (for better or worse).

Most likely, your subscription has been suspended. Perhaps the account balance has dropped below the $50 threshold or the manager's fee has not been paid. If the suspension was due to other reasons, please contact customer support.

It is possible that some trades were not copied due to a lack of funds in your account. If your account balance is above $50, contact customer support to find out other possible reasons.

To open a strategy, you need to have a COPY account. You can open a COPY account in your personal account in the Copytrading section. There should be no active investments in strategies in the account. After that, go to the service, to the "My strategies" tab and click on the "Create strategy" button. Enter a name for the strategy and set up a commission for subscribers. Within an hour after opening the first trade, your strategy will be included in the rating and will become available for subscription.

When creating a strategy, you can set up a fee:

• a fixed commission on each profitable trade,
• a percentage of each profitable trade,
• commission for a period,
• fee from profit (to select this option, contact our support service). Fees from subscribers are received on a non-trading wallet. You can withdraw funds from your wallet at any time.

The manager can withdraw funds from the account at any time. You can do this in any convenient way on the "Withdraw funds" page in your personal account.

You can close the strategy at any time if there are no open positions in the account. After closing the strategy, transactions will no longer be copied from your account to investors' accounts, and you will no longer receive remuneration. You can continue trading on this account, you can open a new strategy or you can sign up an account for a strategy from the rating.

The currency of the account on Mini accounts is in USD, however, when deposit a trading account, for example, for the amount of $100, you get a deposit 100 times higher - 10,000 cents. When withdrawing funds from the trading account, there will be a similar conversion to US dollars.

The minimum lot size on the Mini account is 0.01 (equivalent to 0.0001 lots). The maximum number of open positions and orders is 250.

Forex and Metals instruments with the suffix ".m" at the end of the symbol name (for example EURUSD.m).

The minimum amount to trade is $1, but technically you can start trading with an amount from $0.1.